When organizations realized that it would be good to know the quality of its products and services, the seed was planted of what has developed into quality management.

The path towards quality management started with testing inputs and outputs: quality control. The second step has been structuring processes with proper checks and balances so that quality of the output of such processes was assured. From there, organizations are adopting quality management as an all-embracing philosophy where quality and continual improvement become ‘core business’.

This page links to a guide that describes the nine main steps to be taken for the successful implementation of a quality management system. (Click image to download the pdf.)

In this guide a proven quality management system is presented, developed in collaboration with several industry leading companies. The structure presented is based on experience of what worked in real life and what could be structurally improved. Following this guide and its proven structured approach assists in building and implementing a quality management system – the backbone for quality management – that is beneficial to any organization.